E-Services Laboratory

Overview

This laboratory, established in 2001 in the Department of Systems Engineering and Engineering Management at the Chinese University of Hong Kong, supports research and teaching in E-Services technology. Through this laboratory, we aim to broaden and to strengthen the service industry of Hong Kong and help transform the local service industry from the traditional labor-intensive paradigm to a sophisticated Internet-based electronic service paradigm. The laboratory is equipped with the state-of-the-art equipment to support both research and teaching. The latest PCs and enterprise servers are interconnected by a high-speed network. This provides an ideal environment to support sophisticated commercial systems and software.

Research

Our research focuses on decision methodology and information systems to improve service business operations. Our current research projects include:

  Decision Methodology for E-Commerce
  Information Extraction and Mining
  Internet Marketing
  Open Component Foundation for E-Business;
  Open Ended Question Analysis;
  Travel-time Estimation Engine;
  Vehicle Assignment and Navigation Systems (VANS)

People

  Prof. X.Q. Cai
  Prof. C.H. Cheng
  Prof. W. Lam
  Prof. J. Leung
  Prof. D. Li
  Prof. K.F. Wong
  Prof. H. Yan
  Prof. J. Yu